The global conversational AI market size is expected to grow from USD 4.2 billion in 2019 to USD 15.7 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 30.2%. At its very core, conversational AI is a technology instrument that helps peoples communicate with computers (or systems) in much the same way as they would converse with other individuals.
Emerging technologies, such as artificial intelligence-powered chatbots, are assisting businesses in saving costs, increasing revenue & engagement and provide a sharp customer understanding.
Here are only a few popular formats in which businesses are choosing to connect to customers in enhanced ways:
- Helpdesk assistance
- Permanent access to “My account” information
- Automated order processing
- Marketing automation
- HR automation
- Customer feedback
Contact center automation with DRUID AI and UiPath RPA
DRUID enables contact center executives to easily improve KPIs like: first call resolution, average time in queue, average abandonment rate, service level, average speed of answer, agent rating, average call duration, average handling time, number of agents in conversations, and much more.
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10x faster deployment time
We included over 20 years of industry knowledge and business know-how to create and deploy ready-made virtual assistants at an unmatched speed.
Open AI Hub architecture
NLU technology allows DRUID virtual assistants to provide fast and accurate answers for excellent customer experience.
Proprietary NLU technology
Business entities data model and native support for more than 50 languages that provide fast and accurate answers for a total customer and employee experience.
Any-deployment scenario
Deploy DRUID either in the most secure cloud, on-premise or in a hybrid model. You have full control over your data.
Customer experience & technology metrics
Harness the power of Conversational AI
0 %
of customers
are willing to pay a premium for an exceptional customer experience
0 %
of HR executives
believe that the employee experience will be critical to reaching corporate goals
0 %
of workers
are eager to have conversationally AI agents to assist them on human resourcerelated matters
The rise of Conversional AI-driven virtual assistants
Conversational AI is transforming Buisnesses
24/7
availability of the virtual assistant,
regardless of location, giving teams
the freedom to be productive
10-25%
decrease in operational costs with the benefit of multi-chat, route to human and route to team
60%
decrease in time to serve patients with My Account that updates personal data, EMR and account 360
40-55%
faster closing process for online triage, waiting room, COVID screening and patient onboarding
DRUID is an end-to-end platform for building conversational business
applications and virtual assistants specialized in completing business tasks.
DRUID virtual assistants know how to create or sign a patient contract, how to ask the right questions, integrate with existing or legacy applications, and can deliver an end-to-end conversational experience to complete a business task.
Trusted by leading companies everywhere
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Cristina Calut - Global Sales and Presales Manager, DRUID
Cristina`s main objective is to help businesses in the Middle East region accelerate digital transformation using DRUID platform capabilities! "With DRUID you can change your processes quickly with high results in terms of internal efficiency and increase customer satisfaction".
Cristina Costeiu - Product Owner, Intelligent Automation, DRUID
Cristina is one of the masterminds behind DRUID's conversational automation, with extensive experience in building enterprise software solutions. She is building the standard conversational AI skills available in the platform solution library, that enable businesses to deploy end-to-end automation in just a couple of clicks.
