EXECUTIVE LEADERSHIP LUNCHEON

Boost Performance and Efficiency with AI Agents for Modern Enterprises

Join our industry experts from Total eBiz Solutions and DRUID AI for an executive networking session, luncheon and think tank discussion as we pursue operational excellence through AI-Driven Agents.

	Wednesday, 12 February, 9:30 AM (MYT)
	Location: FOOK, Kuala Lumpur

WHAT WILL YOU LEARN AT THE EVENT

Seamlessly Complete Your Business Processes With the Help of DRUID's AI Agents

1. Centralized Orchestration

Connect and manage multiple AI agents to handle everything from HR requests to IT support and finance automation.

2. Seamless Integrations

Integrate effortlessly with your CRM, ERP, RPA, and third-party systems to create a cohesive business ecosystem.

3. Role-Based Security

Restrict access based on user roles, ensuring that only authorized personnel can interact with sensitive data.

4. Real-Time Analytics

Track performance and monitor task completion through real-time reporting, improving operational efficiency.

9:30 AM MYT

Welcome & Introduction

Welcome remarks by Total eBiz Solutions and DRUID representatives

10:30 AM MYT

Interactive Demo: DRUID in Action

Live Demonstration: A tailored demo of DRUID’s AI Agents platform showcasing solutions for common challenges, such as real-time inventory updates, contract automation, and credit risk prediction. This demo will emphasize how AI can address issues relevant to finance, sales, operations, and customer service.

12:00 PM MYT

Networking and Lunch

A chance for participants to network with peers and share insights over lunch, fostering collaboration and idea exchange.

13:00 PM MYT

Collaborative Feedback and Iteration

Group Collaboration: Participants share their solutions with the group, receiving feedback from peers and facilitators. This open discussion will focus on refining the solutions, making them more robust and scalable for real-world applications.

13:30 PM MYT

Q&A and Call to Action

Q&A Session: An open floor for participants to ask any final questions, seek clarifications, or request additional guidance on their specific business challenges.

Call to Action: Wrap-up remarks, outlining next steps to take the prototype solutions forward, including preparing for a POC and aligning stakeholders.

TELECOM | AUTOMATED QUERY MANAGEMENT

CASE STUDY: Liberty Global Deploys Multi-language DRUID AI Agents That Automate 65% of Internal Support Queries

Liberty Global transformed internal operations and enabled real-time access to information using DRUID AI technology to automate internal queries while improving efficiency and satisfaction.

65%
internal support queries automated and growing towards 75%
+10k
multi-language tickets automated during a 10-month period
78%
of resolutions ranked as highly satisfactory by users

Read this Success Story

liberty-global-conversational-ai-women-tablet

WHY IS IT IMPORTANT TO ATTENT THIS EVENT?

DRUID's Multilingual and Advanced AI Agents Capabilities

DRUID provides unparalleled conversational experiences in more than 50 languages - such as English, Chinese, Thai, Tagalog, Burmese, Bahasa Indonesia, Bahasa Malaysia, Tamil, Hindi, Arabic, French, Spanish, Portuguese and German, just to name a few. DRUID also provides for local dialects and colloquial language - such as Cantonese, Bissaya, Taglish and Singlish. DRUID includes advanced NLP capabilities such as stop-words, named entity recognition, natural language understanding, and more.

What are AI-Driven Agents?

AI-Driven Agents are a type of artificial Intelligence technology that allows users to interact with business systems and trigger automated processes through spoken or written natural language to complete business tasks.

This is possible by using advanced Machine Learning, NLU (Natural Language Understanding), NLP (Natural Language Processing), interactive voice recognition, powerful integrations, data processing, and automation.

How are DRUID AI Agents different from simple chatbots? Unlike conventional chatbots, which provide a limited, linear, and rigid experience driven by simple question-answer pairs, DRUID AI Agents deliver a rich and natural experience that feels like human interaction. You can imagine DRUID as the brain that powers a chatbot and enables complex conversational automation scenarios for any business process through the advanced NLP technology, integrations with business systems, advanced data processing, and process automation features.

In What Channels can DRUID be Deployed?

DRUID supports integration with multiple communications channels like customer webpages (websites, intranets) or mobile apps.

It also supports deployment in all popular conversational apps like WhatsApp, Facebook Messenger, Google Chat, WeChat, WeCom, Telegram, Microsoft Teams, Viber, Twilio, Instagram, Slack, Jira, Alexa, Kik, Line, Skype, and more.

It also supports voice integration with any business or telephony system. DRUID can even send SMS and email via SendGrid, SMTP, or any other service that connects via APIs or SMTP.

With what systems can DRUID integrate? DRUID is an open AI hub that enables us to be technology agnostic. The platform's Connector Designer allows authors to easily configure any connection to enterprise systems via APIs (REST/SOAP). No matter where the needed data is located (ERP, Data Warehouse, CRMs, HRIS), DRUID connects without allocating technical teams and resources for IT developments. Pre-build connectors with third-party technologies (UiPath RPA Orchestrator, AI Fabric, Data Service, Action Center, Apps Assistant, Automation Hub, Vonage, RWS, DocuSign, Namirial), and core systems (Microsoft Dynamics CRM, Salesforce, ServiceNow, Genesys, Zendesk, Amazon Connect, and more) enable businesses and humans to reimagine what is possible with hyper-automated conversational AI.