08:45 – 09:30 London time
Registration & Networking

09:30 – 09:35 London time
Welcome Message
A welcome message from the event host.

09:35 – 09:55 London time
Keynote Speech by Liviu Dragan, CEO and Founder of DRUID, along with special guest Myladie Stoumbou, Sr Regional Director at Microsoft

Join Liviu Dragan, as he explores the groundbreaking advancements in DRUID’s AI technology that are poised to revolutionize business operations alongside a special guest, Myladie Stoumbou - Sr Regional Director at Microsoft.

Get an insider’s look at our latest innovations, including the DRUID Conductor, Knowledge Base, and Conversational Business Applications, and discover how our partnership with Microsoft further enhances these capabilities, empowering businesses to seamlessly integrate AI into their existing ecosystems.

Speakers: Liviu Dragan - CEO and Founder of DRUID and Myladie Stoumbou, Sr Regional Director at Microsoft

09:55 – 10:20 London time
Product Announcements and Roadmap
Join us for an exclusive session where we unveil DRUID AI’s roadmap, showcasing powerful new capabilities designed to revolutionize your AI ecosystem.

Dan Balaceanu and Elena Branche will guide you through an exciting session where you'll discover how Generative AI agents are transforming customer interactions with human-like conversations and voice-ready solutions. They will showcase our latest technological advancements, like DRUID Conductor, the enterprise AI Knowledgebase with knowledge graph extractors, that help companies orchestrate AI and streamline data-driven decision-making. Don’t miss this opportunity to witness the future of enterprise AI in action!

Speakers: Dan Balaceanu - DRUID’s Chief Product Officer 

10:20 – 10:35 London time
Navigating the AI Evolution with Microsoft Copilot and DRUID AI Agents

Technology partner session – Microsoft

This session featuring Sindhu Sundaravadivelu, Senior Product Manager Copilot Ecosystem for Microsoft, and Irina Dochitu, Global VP of Channel and Alliances for DRUID AI, explores how DRUID, an AI-focused ISV, is enhancing Microsoft 365 Copilot by integrating custom knowledge, skills, and process automation, transforming it into a powerful business operating system for enterprise customers.

Speakers: Sindhu Sundaravadivelu - Senior Product Manager Copilot Ecosystem Microsoft and Irina Dochitu - VP, Global Partners and Alliances at DRUID

10:35 – 11:05 London time
Use Cases and Success Stories of the DRUID AI Agents

Benefits, Tangible Results, and Industry-Wide Impact

Explore the powerful benefits of the DRUID AI platform with real use cases and tangible results across various industries, showcasing how it enhances operational efficiency, drives innovation, and delivers measurable business outcomes.

Speakers: Andreea Plesea - DRUID’s Co-Founder & SVP & Chief Customer Success Officer, Elena Branche - DRUID's Product Director, Raluca Tatarusanu - Vice President of  Sales CEE at DRUID 

11:05 – 11:20  London time
Coffee break & networking 

11:20 – 11:40 London time
A New Era of Efficiency: Unveiling the DRUID Conductor’s Capabilities and Its Impact on Managing and Optimizing Your Entire AI Ecosystem

DRUID Conductor Introduction & Live Demos

Join DRUID’s Chief Product Officer, Dan Balaceanu, for an engaging session where you'll explore the powerful capabilities of The DRUID Conductor. Discover how the DRUID Conductor seamlessly orchestrates your AI Agents, integrates multiple data sources, and business applications, streamlining workflows, and driving operational efficiency. 

Speakers: Dan Balaceanu - DRUID’s Chief Product Officer, and Elena Branche - DRUID's Product Director

11:40 – 11:55  London time
Unlock the Power of Generative AI: The Next-Level IT Help Desk with a Smart Knowledge Base 

Customers line-up: UiPath

In this transformative session, Mihai Faur, Chief Information Officer at UiPath, introduces the future of IT with the AI Service Desk Agent, a powerful tool designed to revolutionize IT operations. Powered by RPA, generative AI, and an extensive IT Knowledge Base, this AI-driven solution acts as a comprehensive encyclopedia of tech solutions, streamlining IT processes like never before. 

Speakers: Mihai Faur - Chief Information Officer at UiPath and Irina Dochitu - VP, Global Partners and Alliances at DRUID

11:55 – 12:30  London time
Leverage the Full Potential of Your Existing Enterprise Data with AI Knowledge  

DRUID Knowledge Base Updates & Live Demos

Discover how DRUID's Knowledge Base enables seamless access to multiple data sources, enhancing your virtual assistant’s ability to answer user questions accurately, even when conversational flows don't match intent. By leveraging the combined power of the Knowledge Base and LLMs, your bot will deliver more precise, comprehensive responses, improving customer satisfaction and driving greater efficiency in your operations. 

Speakers: Dan Balaceanu - DRUID’s Chief Product Officer, and Elena Branche - DRUID's Product Director

12:30 – 12:45  London time
Enhancing Efficiency: Liberty Global's Journey with DRUID’s AI and Automation Tool

Customers line-up: Liberty Global

Gain insights directly from Liberty Global Shared Services as they reveal their ongoing journey with DRUID’s AI virtual assistants and automation tools, empowering their operational teams to work more efficiently and focus on higher-value tasks. 

Speakers: Shelby Taylor - Senior Product Manager at Liberty Global and Andreea Plesea - DRUID’s Co-Founder & SVP & Chief Customer Success Officer

12:45 – 13:00  London time
Coffee break & networking

13:00 – 13:30  London time
Revolutionize how Your Business Operates with Conversational Business Apps and Generative AI 

DRUID Conversational Business Apps Updates & Live Demos

In this session, we'll explore a day in the life of a contact center agent, focusing on email handling tasks enhanced by AI. The second part will showcase an internal use case—integrating with SAP—where agents use a bot to create workflows, including a leave request process powered by GPT. We'll also dive into reporting features, including Microsoft Copilot. The session kicks off with an engaging Avatar demonstration to set the stage.

Speakers: Andreea Plesea - DRUID’s Co-Founder & SVP & Chief Customer Success Officer, and Cristina Costeiu - DRUID's Head of Solutions

13:30 – 13:45  London time
Genpact and DRUID's Partnership Pioneers the Future of Digital Innovation 

Customers line-up: Genpact

Discover how Genpact is leading the charge in digital transformation and why it chose DRUID as a key partner for this journey. In this session, explore how DRUID’s innovative AI solutions support Genpact’s efforts to enhance operational efficiency, streamline processes, and drive business growth. Learn about the strategic reasons behind the partnership and how DRUID’s technology aligns with Genpact’s vision for transforming business operations through advanced AI capabilities.

Speakers: Alwin Bathija - Global Head of Advisory | Banking & Capital Markets and Raluca Tatarusanu - Vice President of  Sales CEE at DRUID  

13:45 – 14:00 London time
Generative AI and Voice Automation: Revolutionizing Appointment and Aftercare in Hospitals

Optegra and Endpoint Automation Services

Join us for an insightful session exploring how the secured deployment of generative AI on voice channels is revolutionizing the workflows of one of the UK’s largest networks of eye hospitals​ with a two-bot system designed for pre- and post-appointment automation. Discover how AI bots streamline healthcare processes. Iris handles voice interactions for pre-op assessments and appointment booking, while Aftercare focuses on post-appointment follow-ups and feedback. Integrated with Compucare for scheduling, AudioCodes for voice, and Deepgram for accurate speech-to-text, this solution enhances patient care and operational efficiency.

Speakers: Richard Armitage - NHS Director at Optegra Eye Health Care and Martin Boakes - Director Endpoint Automation Services (EAS)

14:00 – 14:05  London time
Closing remarks for online

Speakers: Liviu Dragan, CEO and Founder of DRUID

Live stream ends

14:05 – 15:00  London time
Lunch Break & Networking

15:00 – 15:15  London time

Mastering Client Success: The Ultimate KPI Dashboard

Explore how DRUID’s new KPI dashboard empowers customer success by monitoring key performance indicators for each client with ease. In this session, learn how to leverage real-time data insights to drive better decision-making, optimize AI solutions, and ensure the success of every client engagement. 

Speakers: Gabriel Mocan - DRUID’s Chief Experience Officer 

15:15 – 15:20  London time
Q&A and Closing Remarks for On-Site