SYMBIOSIS II: Evolution of DRUID in the Generative AI Era
DRUID experts, customers, and partners have explored the realm of Conversational Business Applications fused with Generative AI technology, sparking fresh insights and filled with real-life success stories.
Register below to receive recordings and other digital goodies.
Our Clients & Partners at the event
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EMEA Agenda
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AMER Agenda
08:30 - 09:15 am GMT+1
Registration
09:30 - 09:40 am GMT+1
Welcome
Host of the event: Kieran Gillmuray
09:40 - 10:00 am GMT+1
Keynote speech by Liviu Dragan, CEO and Founder of DRUID
Join Liviu as he navigates the milestones of our AI journey. From foundational strides to embracing the Generative AI era, get an insider's view of DRUID's future roadmap, the power of Conversational Business Integration Platform, and our commitment to amaze our customers and partners with our product.
10:00 - 10:45 am GMT+1
Product Roadmap
Join us for an enlightening product session where we showcase the latest advancements of DRUID’s Conversational Business Applications platform that unleashes generative AI within the enterprise world.
Dan Balaceanu and Elena Branche will guide you through an inspiring overview of the DRUID’s knowledge base capabilities infused with Generative AI, the new enterprise LLM for on-premise deployment, the integrations with Azure OpenAI and Google Cloud, coupled with intuitive analytics, and the Megabot.
The session will include demonstrations of:
- DRUID's Generative AI and enterprise knowledge base capabilities that redefine what is possible by using existing enterprise data to enhance productivity and boost conversion rates – in BFSI, retail and healthcare.
- Contact Center automation with DRUID Virtual Assistants that understand conversations, provide instant access to enterprise data via LLMs, automate tasks, and integrate with RPA plarforms such as UiPath, Blue Prism, Salesforce, Zendesk, ServiceNow, and more.
- The powerful capabilities of Conversational Business Applications that integrate within the existing tech stack to provide superior ROI while optimizing processes in campaign management and case management use cases.
- Using DRUID's Generative AI Playground to harness the power of our prompt library while ensuring secure usage of LLMs, handling context and data flow.
- Reporting through Natural Language showcasing how DRUID integrates with enterprise data and systems to transform simple questions into profound insights. Just like asking an expert!
- The DRUID Megabot as the single point of contact for the entire automation landscape within the company.
At the end of this session, you will get an exclusive preview of the DRUID Platform's roadmap, outlining our vision and upcoming innovations.
Speakers: Dan Balaceanu, DRUID’s Chief Product Officer, and Elena Branche, DRUID's Product Director
10:45 - 11:05 am GMT+1
The State of AI
Microsoft Open AI integration with DRUID
AI is not a recent development but a journey that began decades ago! Join us for a session unveiling the state of AI with all the incremental innovations that have taken it from the confines of research labs into the heart of businesses. DRUID's integration with Microsoft Azure Open AI has opened the way to infinite possibilities of integrating AI into the business landscape, forever redefining how we work, make decisions, and interact with technology. Don't miss sneak peeking into the future of AI with us!
Speaker: Sorin Peste, Cloud Solution Architect, Data & AI at Microsoft
11:05 - 11:20 am GMT+1
Coffee Break
11:20 - 11:40 am GMT+1
How to …"forget” you got a loan or an insurance policy 100% guided by a virtual AI broker.
Customers line-up: BT Mic, Banca Transilvania’s division for small and medium enterprises
Smoother than human interaction? How is that possible? According to the CEO of BT Mic, “The best feedback our customers give is that they don’t remember the process of applying for a loan”.
Our customer BT Mic (the subsidiary of Banca Transilvania), shares their success stories with DRUID, showcasing how they gained more than 20% new customers and improved operational costs with the help of DRUID’s Conversational AI platform.
Moderator: Gabriel Mocan, DRUID's Chief Experience Officer
Speakers: Andreea Florescu, BT Mic Business Development Department Manager; Oana Diaconu, Change Management Manager, Alpha Bank
11:40 - 12:10 pm GMT+1
The role of AI platforms as business enablers and AI capabilities that organizations need to start building as part of their growth strategy.
Partners line-up: EY
Speaker: Michael Azzopardi, EY's Director - Technology Consulting Lead; Raluca Tatarusanu, Vice President of Sales, DRUID
12:10 - 12:30 pm GMT+1
How to boost your customer conversation rate and improve your CSAT score with smart virtual assistants?
Customers line-up: Auchan
Find out their recipe for a spicy retail 5* Michelin course. Learn from Auchan how they achieved a 4x higher customer conversion rate and attained 70% CSAT score by adding conversational shopper skills to their website for product recommendation. All seasoned with a 5 month ROI for internal process automation in HR, customer support operations and logistics. Cherry on the top they saved over 1M USD by automating order management!
Speakers: Alexandru Chiriac, Auchan's Digital and Automation Director
12:30 - 12:50 pm GMT+1
Partners line-up: Roboyo - Surprise guest
12:50 - 13:10 pm GMT+1
Partners line-up: Lunatec
13:10 - 13:30 pm GMT+1
The journey from email to Conversational Business Applications in the finance department, and how LSS is empowering employees with technology
Industry Use Cases / Telecom & Megabot
Liberty Global Shared Services talks about the journey of implementing their first DRUID Virtual AI assistant and how that helped their Payment Operations department to have 10,000 queries responded to through the Virtual Assistant and a 78% 4-star rating since going live. And the story doesn't end here! They empowered their operational teams for more value-added tasks and plan to extend the number of AI-powered assistants in the future.
Speaker: Dave Hodsdon, Liberty Global's Vice-President of Operations
13:30 - 13:50 pm GMT+1
Industry Use Cases / Facilities Management
Housing associations are tasked with building quality homes, offering affordable housing, and delivering essential services to foster thriving communities, all while navigating operational costs, shrinking budgets, and regulatory compliance. Adopting conversational AI offers a solution to improve tenant communication, streamline operations, and enhance service quality. Join us for a session where we’ll discover, through real-life examples, how housing associations can harness the power of conversational AI to address the multifaceted challenges they face today.
13:50 - 14:05 pm GMT+1
Closing Remarks - Liviu Dragan, CEO & Founder DRUID
14:05 - 14:55 pm GMT+1
Lunch
15:00 - 16:30 pm GMT+1
Partner Transformation Workshops
11:00 - 11:10 am ET
Welcome
Host of the event: Kieran Gillmuray
11:10 - 11:30 am ET
Keynote speech by Liviu Dragan, CEO and Founder of DRUID
Join Liviu as he navigates the milestones of our AI journey. From foundational strides to embracing the Generative AI era, get an insider's view of DRUID's future roadmap, the power of Conversational Business Applications, and our commitment to amaze our customers and partners with our product.
11:30 - 12:15 am ET
Product Roadmap
Join us for an enlightening product session where we showcase the latest advancements of DRUID’s Conversational Business Applications platform that unleashes generative AI within the enterprise world.
Dan Balaceanu and Elena Branche will guide you through an inspiring overview of the DRUID’s knowledge base capabilities infused with Generative AI, the new enterprise LLM for on-premise deployment, the integrations with Azure OpenAI and Google Cloud, coupled with intuitive analytics, and the Megabot.
The session will include demonstrations of:
- DRUID's Generative AI and enterprise knowledge base capabilities that redefine what is possible by using existing enterprise data to enhance productivity and boost conversion rates – in BFSI, retail and healthcare.
- Contact Center automation with DRUID Virtual Assistants that understand conversations, provide instant access to enterprise data via LLMs, automate tasks, and integrate with RPA plarforms such as UiPath, Blue Prism, Salesforce, Zendesk, ServiceNow, and more.
- The powerful capabilities of Conversational Business Applications that integrate within the existing tech stack to provide superior ROI while optimizing processes in campaign management and case management use cases.
- Using DRUID's Generative AI Playground to harness the power of our prompt library while ensuring secure usage of LLMs, handling context and data flow.
- Reporting through Natural Language showcasing how DRUID integrates with enterprise data and systems to transform simple questions into profound insights. Just like asking an expert!
- The DRUID Megabot as the single point of contact for the entire automation landscape within the company.
At the end of this session, you will get an exclusive preview of the DRUID Platform's roadmap, outlining our vision and upcoming innovations.
Speakers: Dan Balaceanu, DRUID’s Chief Product Officer, and Elena Branche, DRUID's Product Director
12:15 - 12:35 am ET
The State of AI
Microsoft Open AI integration with DRUID
AI is not a recent development but a journey that began decades ago! Join us for a session unveiling the state of AI with all the incremental innovations that have taken it from the confines of research labs into the heart of businesses. DRUID's integration with Microsoft Azure Open AI has opened the way to infinite possibilities of integrating AI into the business landscape, forever redefining how we work, make decisions, and interact with technology. Don't miss sneak peeking into the future of AI with us!
Speaker: Sorin Peste, Cloud Solution Architect, Data & AI at Microsoft
12:35 - 12:55 am ET
How to …"forget” you got a loan or an insurance policy 100% guided by a virtual AI broker.
Customers line-up: BT Mic, Banca Transilvania’s division for small and medium enterprises
Smoother than human interaction? How is that possible? According to the CEO of BT Mic, “The best feedback our customers give is that they don’t remember the process of applying for a loan”.
Our customer BT Mic (the subsidiary of Banca Transilvania), shares their success stories with DRUID, showcasing how they gained more than 20% new customers and improved operational costs with the help of DRUID’s Conversational AI platform.
Moderator: Gabriel Mocan, DRUID's Chief Experience Officer
Speaker: Andreea Florescu, BT Mic Business Development Department Manager; Oana Diaconu, Change Management Manager, Alpha Bank
12:55 - 13:25 pm ET
The role of AI platforms as business enablers and AI capabilities that organizations need to start building as part of their growth strategy.
Partners line-up: EY
Speaker: Michael Azzopardi, EY's Director - Technology Consulting Lead; Raluca Tatarusanu, Vice President of Sales, DRUID
13:25 - 13:45 pm ET
How to boost your customer conversation rate and improve your CSAT score with smart virtual assistants?
Customers line-up: Auchan
Find out their recipe for a spicy retail 5* Michelin course. Learn from Auchan how they achieved a 4x higher customer conversion rate and attained 70% CSAT score by adding conversational shopper skills to their website for product recommendation. All seasoned with a 5 month ROI for internal process automation in HR, customer support operations and logistics. Cherry on the top they saved over 1M USD by automating order management!
Speaker: Alexandru Chiriac, Auchan's Digital and Automation Director
13:45 - 14:05 pm ET
Partners line-up: Roboyo - Surprise guest
14:05 - 14:25 pm ET
Partners line-up: Lunatec
14:25 - 14:45 pm ET
The journey from email to Conversational Business Applications in the finance department, and how LSS is empowering employees with technology
Industry Use Cases / Telecom & Megabot
Liberty Global Shared Services talks about the journey of implementing their first DRUID Virtual AI assistant and how that helped their Payment Operations department to have 10,000 queries responded to through the Virtual Assistant and a 78% 4-star rating since going live. And the story doesn't end here! They empowered their operational teams for more value-added tasks and plan to extend the number of AI-powered assistants in the future.
Speaker: Dave Hodsdon, Liberty Global's Vice-President of Operations
14:45 - 15:05 pm ET
Industry Use Cases / Facilities Management
Housing associations are tasked with building quality homes, offering affordable housing, and delivering essential services to foster thriving communities, all while navigating operational costs, shrinking budgets, and regulatory compliance. Adopting conversational AI offers a solution to improve tenant communication, streamline operations, and enhance service quality. Join us for a session where we’ll discover, through real-life examples, how housing associations can harness the power of conversational AI to address the multifaceted challenges they face today.
15:05 - 15:25 pm ET
Closing Remarks - Liviu Dragan, CEO & Founder DRUID
Meet our speakers
The Untold Story of Rise Through Symbiosis Release Event DRUID 2022
Throwback to wonderful times! We have had a lot of exciting discussions on both our EMEA and US/AMER sessions, with speakers sharing insights on how DRUID technology helped accelerate digital transformation and deliver better customer and employee experience while enabling cost-saving and streamlined business processes. Watch the short video from DRUID's last year release event.
Join us on October 17th for a glimpse at the future of the AI-driven enterprise with the power of ChatGPT!
As technology is shaken from the ground by the immense power of Generative AI, witness first-hand how DRUID embraces its capabilities to foster innovation and reveal possibilities that stretch beyond the art of the possible.
What is ChatGPT?
ChatGPT is a powerful language generation tool built on a large language model (LLM) called GPT (Generative Pre-training Transformer), that ensures language translation, creates new content, summarizes existing content, and can perform a variety of other processes through a prompt-based dialogue. By providing a specific phrase or set of keywords as input, ChatGPT recognizes the intent and can generate content that relate to the prompt, mimicking a human-like conversation.
How is DRUID bridging the gaps in ChatGPT for enterprise use?
DRUID continues its strategic approach to become the technology hub of choice, empowering companies to overcome the limitations of Generative AI and unleash their full potential. DRUID integrates with ChatGPT as a 3rd party tool through the Microsoft Azure components, and uses its advanced functionalities to enable companies to securely deploy conversational AI use-cases based on existing knowledge sources, including automatic intent recognition, test data generation, and accelerating virtual assistant development.
What are DRUID Conversational Business Applications?
You can imagine them as adaptive digital workspaces operated by employees and customers working side-by-side with their AI virtual companions to complete business tasks. Delivering a total user experience 24/7, CBAs can be deployed 5x faster than features for legacy systems, successfully maximizing ROI for existing platform investments. CBAs leverage a powerful conversational AI layer, complex automation capabilities, and open connectivity to any enterprise system and RPA technology.
More details about our hybrid event
Can I join the event on premises?
A limited number of participants can join the event in London at ME Hotel, here. If you would like to be participate in person, please choose the On-site option in the form above.
At what hour will the event start?
The event will start at 09:30 GMT+1 (10:30 London time). A broadcast will be available online on this webpage. The event will have a duration of 4 hours with one 15-minute break and a lunch break of 45 minutes.
Where can I watch the event?
The LIVE event broadcast will be available on this webpage on October 17th starting at 09:30 GMT+1 (10:30 London time, 11:00 US ET time). So remember to bookmark it!
After you register, you will receive an email reminder with all the details and an "Add to Calendar" link.
Where is the location of the on-premises event?
The event will take place at ME Hotel in London here.
Address: 336-337 The Strand, The Strand with Covent Garden, London.
If you would like to be present in person, please contact us at marketing@druidai.com and specify your vehicle number plate if you need parking access.