2:50 PM: Final Remarks and Live Q&A with AI and Healthcare Experts
LIVE WEBINAR | APRIL 14TH, 2:00 PM BST
The NHS Blueprint for 24/7 Patient Access: How NHSE is Scaling Care Without Adding a Single Headcount
Dr. Tim Caroe (NHSE) will share his perspective on the challenges facing the healthcare system, while Dr. Mike Brady (Welsh Ambulance) will discuss lessons from deploying AI agents to improve access to trusted NHS 111 information, support multilingual engagement, and ease pressure on urgent care services.
MEET THE HOSTS
Meet the AI Experts Leading This Session
WEBINAR AGENDA
The Agenda at a Glance
2:00 PM: Speakers' Intros and Opening Remarks
2:05 PM: Setting the Context
To set the stage, our guest speakers from both private healthcare and the NHS - moderated by Russell Lawrie from Robotics AI - will explore the key challenges facing healthcare today, from reducing digital fragmentation and maximizing the value of digital investments to building digital capabilities and scaling AI adoption effectively.
2:20 PM: From Challenge to Impact: The Role of AI Agents in Healthcare
Representatives from Druid AI will delve into how AI agents can address these challenges - reducing fragmentation, automating workflows, and scaling patient access while improving efficiency.
2:30 PM: Practitioner Panel - “Boots on the Ground: Real Lessons from Healthcare Leaders”
Building on this, healthcare leaders such as Dr. Mike Brady from the Welsh Ambulance Service will share real-world insights into how AI solutions are being adopted in practice, and the measurable impact they are delivering across patient access and support.
What you'll learn from this session
- Understand where patient access is breaking down
- See how AI agents enable a 24/7 digital front door
- Explore real AI use cases in healthcare
- Hear lessons from healthcare practitioners
- Take away ideas you can apply in your organization

Who is this session designed for?
This session is designed for healthcare leaders responsible for improving patient access, digital transformation, and operational efficiency across healthcare organizations, including:
01.
CIOs, Deputy CIOs, and Healthcare IT Leaders
who oversee healthcare technology strategy, EHR ecosystems, and enterprise-wide AI adoption.
02.
Heads of Patient Access and Operations Leaders
focused on improving patient access, scheduling efficiency, and care coordination across digital and contact center channels.
03.
Digital Transformation and Innovation Leaders
responsible for scaling digital health initiatives and improving the patient experience through technology.
04.
Healthcare Data and Transformation Leaders
building the data, governance, and compliance frameworks needed for responsible AI adoption in healthcare.
FROM INSIGHT TO ACTION IN ONE SESSION
See How Healthcare Providers Are Scaling Patient Access with AI
Join this session to explore how AI agents and intelligent orchestration are helping healthcare organizations improve patient access, automate high-volume interactions, and deliver seamless digital experiences -without scaling the workforce.