AI-IMMERSION WORKSHOP - SMART OPS

Unlock Business Value with Agentic AI & Predictive Data Models

What if your business could predict trends, automate workflows, and enhance customer interactions? Join us for the DRUID-Avensys Agentic AI Workshop, where we delve into the transformative power of AI in contact centers, customer service, sales, and operations (HR, Finance, IT, and Compliance).

Whether you’re facing issues with cash flow management, sales performance, inventory planning, service management, or customer service, this session will show you how fast it is to take action and get results

	Tuesday, 6th May 2025, 9:30 AM-13:30 PM SGT
	CALI Ascott Raffles Place Singapore

9:30 AM SGT

Coffee & Registration

10:00 AM SGT

Welcome & Introduction

Welcome remarks by Avensys Consulting and DRUID representatives. Further on, participants are invited to share their specific challenges or pain points across areas like customer service, finance, sales, and operations, allowing facilitators to align the session’s focus on real-world business needs.

10:30 AM SGT

Interactive Demo: DRUID's Solutions in Action

Live Demonstration: A hands-on demo of DRUID’s Conversational AI platform, showcasing solutions for key challenges, such as:

Contact Center Agent: Experience AI agents for managing high volumes of customer interactions, automating responses, and delivering personalized support.
Customer Service AI Assistant: Seamless handling of customer inquiries, predictive insights, and issue resolution.
Lead Generation Agent: AI-driven tools for capturing and qualifying leads instantly.
Finance Agent: Real-time cash flow monitoring, credit risk management, and inventory tracking.
Contract Agent: Efficient order processing, contract management, and repetitive task automation.
HR Agent: Employee experience automation from hire to retire

12:00 PM SGT

Q&A and Feedback

During this session, participants can ask questions, seek clarifications, and explore tailored solutions for their specific challenges.

12:30 PM SGT

Networking and Brunch

A chance for participants to network with peers and share insights over lunch, fostering collaboration and idea exchange.

WHY IS IT IMPORTANT TO ATTEND THIS EVENT?

DRUID's Advanced AI Agents Capabilities

Engineer Your Data for AI Readiness: Learn how to structure and unify your data for AI-driven insights, creating a foundation for smarter decision-making and operational efficiency.
Automate Key Processes: Discover how AI-powered virtual assistants and RPA can automate complex, repetitive tasks such as inventory management, contract handling, and customer service, freeing up your teams for high-value activities.
Drive Predictive Insights: Leverage AI to enhance forecasting, supply chain planning, customer & dealer management, predictive maintenance, and quality control, allowing you to stay ahead of business challenges.
Optimize End-to-End Operations: Hear real-world examples of how businesses have used AI to streamline workflows, improve supply chain resilience, and optimize operations across departments

What are AI-Driven Agents?

AI-Driven Agents are a type of artificial Intelligence technology that allows users to interact with business systems and trigger automated processes through spoken or written natural language to complete business tasks.

This is possible by using advanced Machine Learning, NLU (Natural Language Understanding), NLP (Natural Language Processing), interactive voice recognition, powerful integrations, data processing, and automation.

How are DRUID AI Agents different from simple chatbots? Unlike conventional chatbots, which provide a limited, linear, and rigid experience driven by simple question-answer pairs, DRUID AI Agents deliver a rich and natural experience that feels like human interaction. You can imagine DRUID as the brain that powers a chatbot and enables complex conversational automation scenarios for any business process through the advanced NLP technology, integrations with business systems, advanced data processing, and process automation features.

In What Channels can DRUID be Deployed?

DRUID supports integration with multiple communications channels like customer webpages (websites, intranets) or mobile apps.

It also supports deployment in all popular conversational apps like WhatsApp, Facebook Messenger, Google Chat, WeChat, WeCom, Telegram, Microsoft Teams, Viber, Twilio, Instagram, Slack, Jira, Alexa, Kik, Line, Skype, and more.

It also supports voice integration with any business or telephony system. DRUID can even send SMS and email via SendGrid, SMTP, or any other service that connects via APIs or SMTP.

With what systems can DRUID integrate? DRUID is an open AI hub that enables us to be technology agnostic. The platform's Connector Designer allows authors to easily configure any connection to enterprise systems via APIs (REST/SOAP). No matter where the needed data is located (ERP, Data Warehouse, CRMs, HRIS), DRUID connects without allocating technical teams and resources for IT developments. Pre-build connectors with third-party technologies (UiPath RPA Orchestrator, AI Fabric, Data Service, Action Center, Apps Assistant, Automation Hub, Vonage, RWS, DocuSign, Namirial), and core systems (Microsoft Dynamics CRM, Salesforce, ServiceNow, Genesys, Zendesk, Amazon Connect, and more) enable businesses and humans to reimagine what is possible with hyper-automated conversational AI.

What are the benefits of integrating with RPA? DRUID greatly enhances the user experience and increases productivity by integrating with RPA technology to automate tasks through conversation, allowing your company to benefit from faster time-to-value, higher ROI, and superior user experience. Each day external and internal users must switch between tens of different systems and apps to complete tasks. DRUID makes this complexity obsolete, empowering users with easier and friendly access to technology and automation.