Join our LIVE WEBINAR for RETAIL Automation

Transforming Retail Experiences: Empowering employees and customers with ChatGPT and Conversational AI

Customer service in Retail is evolving as well thanks to digital transformation, so repetitive tasks in processes like order management, invoicing, and customer support are being automated through robots so agents can focus on work that contributes most to customer satisfaction.

September 5th, 13:00 AEST


Conversational AI and chatGPT for businesses

Download our guide to learn how companies can use conversational AI and chatGPT to drive digital transformation.

Register to watch the webinar!


13:00 - 13:05
Ursula Riemer - Quanton
Welcome and Introduction

13:05 - 13:15
Ruby Pulvirenti - DRUID
Global context of Conversational and Generative AI

13:15 - 10:35
Keldo Gliana - Kmart Australia
Providing First Class Customer Service

13:35 - 13:50
Horia Radoi - DRUID
DEMO - Client and employee Conversational AI experience by DRUID AI Virtual Assistant

13:50 - 14:00
Closing remarks and Q&A

Meet the speakers

Ursula Riemer

Strategic Engagement Director, Quanton

Ruby Pulvirenti

VP of Sales - Australia & New Zealand, DRUID AI

Keldo Gliana

Automation & Self-Service | Customer Solutions, KMART Australia

Horia Radoi

Product & Technical Pre-Sales Director, DRUID AI


of customer interactions will be automated using conversational AI virtual assistants


of the customer relationships will be managed without interacting with humans


of white-collar workers will interact with conversational platforms daily


of customer service costs can be reduced by implementing conversational AI automation

Trusted by hundreds of leading companies
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Why you don't want to miss this Retail Webinar?

Provide a superior retail experience while empowering customers through Conversational and Generative AI

Join the webinar and learn how conversational AI and virtual assistants offer new opportunities for the modern retail reality like automated order processing, real-time product suggestions, multi-channel customer feedback and more:
  • Receive the same level of exceptional customer service
  • Enhanced customer experience with to-the-point assistance
  • Build trust and longer-term responsibilities
    Improve user experience and employee productivity
Webinar details
The webinar will be broadcasted LIVE on DRUID's LinkedIn page on September 5th starting at 13:00 AEST. After you register, you will receive an email reminder with all the details and an "Add to Calendar" link.

Conversational AI in the RETAIL

Modern Retail has seen significant changes in the past years due to migration towards self-service, digital acquisitions, and events like the COVID-19 pandemic that pushed people and businesses towards e-commerce.

What are the benefits of integrating with RPA?

DRUID greatly enhances the user experience and increases productivity by integrating with RPA technology to automate tasks through conversation, allowing your company to benefit from faster time-to-value, higher ROI, and superior user experience. Each day external and internal users must switch between tens of different systems and apps to complete tasks. DRUID makes this complexity obsolete, empowering users with easier and friendly access to technology and automation.

How easy it is to deploy an AI solution?

Deploying conversational AI for retail is a breeze with the DRUID solution library, which features over 500 skills available in ready-made templates that cover multiple processes. Also DRUID provides unparalleled conversational experiences in more than 50 languages (English, Spanish, Chinese, Portuguese, Arabic, Hindi, French, and German, to name a few), including advanced NLP capabilities (stop-words, named entity recognition, natural language understanding, and more).