Transforming Retail Experiences: Empowering employees and customers with ChatGPT and Conversational AI
Customer service in Retail is evolving as well thanks to digital transformation, so repetitive tasks in processes like order management, invoicing, and customer support are being automated through robots so agents can focus on work that contributes most to customer satisfaction.
September 5th, 13:00 AEST
Register to watch the webinar!
13:00 - 13:05
Ursula Riemer - Quanton
Welcome and Introduction
13:05 - 13:15
Ruby Pulvirenti - DRUID
Global context of Conversational and Generative AI
13:15 - 10:35
Keldo Gliana - Kmart Australia
Providing First Class Customer Service
13:35 - 13:50
Horia Radoi - DRUID
DEMO - Client and employee Conversational AI experience by DRUID AI Virtual Assistant
13:50 - 14:00
Closing remarks and Q&A
Meet the speakers
90%
of customer interactions will be automated using conversational AI virtual assistants
85%
of the customer relationships will be managed without interacting with humans
70%
of white-collar workers will interact with conversational platforms daily
30%
of customer service costs can be reduced by implementing conversational AI automation
Trusted by hundreds of leading companies
Provide a superior retail experience while empowering customers through Conversational and Generative AI
- Receive the same level of exceptional customer service
- Enhanced customer experience with to-the-point assistance
- Build trust and longer-term responsibilities
Improve user experience and employee productivity
Conversational AI in the RETAIL
Modern Retail has seen significant changes in the past years due to migration towards self-service, digital acquisitions, and events like the COVID-19 pandemic that pushed people and businesses towards e-commerce.
What are the benefits of integrating with RPA?
DRUID greatly enhances the user experience and increases productivity by integrating with RPA technology to automate tasks through conversation, allowing your company to benefit from faster time-to-value, higher ROI, and superior user experience. Each day external and internal users must switch between tens of different systems and apps to complete tasks. DRUID makes this complexity obsolete, empowering users with easier and friendly access to technology and automation.
How easy it is to deploy an AI solution?
Deploying conversational AI for retail is a breeze with the DRUID solution library, which features over 500 skills available in ready-made templates that cover multiple processes. Also DRUID provides unparalleled conversational experiences in more than 50 languages (English, Spanish, Chinese, Portuguese, Arabic, Hindi, French, and German, to name a few), including advanced NLP capabilities (stop-words, named entity recognition, natural language understanding, and more).