Transforming Council Services: Unlocking Efficiency and Empowering Citizens with Chatbot Innovation

Leveraging digital assistants, government bodies and public institutions can enhance their service delivery, engage with their citizens more effectively, and streamline their administrative services.


Conversational AI and chatGPT for businesses

Download our guide to learn how companies can use conversational AI and chatGPT to drive digital transformation.

Register to watch the webinar

Trusted by hundreds of leading companies
  • druid-customer-carrefour
  • druid-customer-kmart
  • druid-customer-metro
  • druid-customer-auchan
  • druid-customer-mcdonalds
  • druid-customer-liberty-global
  • druid-customer-saint-gobain
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 of chatbot conversations are expected to be with conversational AI systems.


 of organisations cite Customer Experience as a competitive differentiator


 of companies that work
to improve their CX report an increase in their revenue


 of all customer interactions will be managed by 2025 by AI virtual assistants/chatbots


10:00 AM - Mark O'Connor
Welcome and Introduction

10:05 AM - Mark O'Connor
ABP & DRUID Partnership

10:10 AM - Mehmet Kaynakci & Elena Branche
Surrey County Council Chatbot Story So Far

10:25 AM - Amanda Hutchins
Why DRUID with UiPath

10:40 AM - Marko Marcevski
Supporting Adult Social Care Services with Automated Provisioning

10:55 AM - Mark O'Connor
Closing remarks

WEBINAR - Transforming Council Services: Unlocking Efficiency and Empowering Citizens with Chatbot Innovation

Meet the speakers

Mark O’Connor

Head of Public Sector UKI,
ABP Consultancy

Mehmet Kaynakci

Principal Digital Consultant,
Surrey County Council

Elena Branche

Conversational Business Application Product Director, DRUID AI

Amanda Hutchins

Account Director,

Marko Marcevski

Tech Lead: Intelligent Automation,
ABP Consultancy

Why you don't want to miss this Open Webinar?

Provide a superior citizen experience while empowering citizens through automation enabled by conversational AI

Conversational AI can play a vital role in data-driven decision-making within the public sector. By analysing and interpreting service user interactions, governments can gain valuable insights into citizens' needs, preferences, and concerns. This data-driven approach enables policymakers to make more informed decisions, prioritise resources effectively, and tailor public services to serve the community better.

Conversational AI in the Public sector

Use Conversational AI to enable an interactive citizen experience while automating community updates, school admissions, reporting, social care, online applications and more.

What are the benefits of integrating with RPA?

DRUID greatly enhances the user experience and increases productivity by integrating with RPA technology to automate tasks through conversation, allowing your company to benefit from faster time-to-value, higher ROI, and superior user experience. Each day external and internal users must switch between tens of different systems and apps to complete tasks. DRUID makes this complexity obsolete, empowering users with easier and friendly access to technology and automation.

How easy it is to deploy an AI solution?

Deploying conversational AI for retail is a breeze with the DRUID solution library, which features over 500 skills available in ready-made templates that cover multiple processes. Also DRUID provides unparalleled conversational experiences in more than 50 languages (English, Spanish, Chinese, Portuguese, Arabic, Hindi, French, and German, to name a few), including advanced NLP capabilities (stop-words, named entity recognition, natural language understanding, and more).