Solving Sales & Service Challenges with Agentic AI and Voice-Powered Agents: A Hands-On Workshop
Sales and Service Teams often face challenges such as handling high volumes of customer inquiries, connecting with prospects on time, qualifying leads, and reducing response times. Join API Connects, Tydy Consulting, and DRUID AI for a cutting-edge discussion and showcase how Agentic AI Platforms with voice-enabled virtual assistants can solve all these challenges.
In this executive lunch and presentation lab, you will be able to:
- Identify and Solve Real Business Problems: Bring a problem, whether it’s in sales, finance, operations, or customer service, and work directly with AI and automation experts to create a tangible, AI-powered solution.
- Simulate your problem and a solution: See your solution come alive and get a roadmap:
| Wednesday, 9th July 2025, 11:45 AM-14:30 PM NZST | |
|
Rydges Auckland, Executive Rooms 3 & 4, 59 Federal Street, Auckland |
Agenda
11:45 AM
Coffee & Registration
12:00 PM
Welcome & Introduction
Welcome remarks by Tydy Consulting, API Connects, and DRUID representatives. Further on, participants are invited to share their specific challenges or pain points across areas like customer service, finance, sales, and operations, allowing facilitators to align the session’s focus on real-world business needs.
12:15 PM
Interactive Demo: DRUID's Solutions in Action
Live Demonstration: A hands-on demo of DRUID’s Conversational AI platform, showcasing solutions for key challenges, such as:- Voice Agent for increasing your Sales: Experience an AI companion for your sales team that becomes their hero: one that proactively calls dormant leads and sifts the gold dust from the gold nuggets – leading to confirmed appointments, qualified pipeline, and new sales opportunities for the team.
12:45 PM
Networking and Lunch
A chance for participants to network with peers and share insights over lunch, fostering collaboration and idea exchange.
13:30 PM
Interactive Demo: DRUID's Solutions in Action
Live Demonstration: A hands-on demo of DRUID’s Conversational AI platform, showcasing solutions for key challenges, such as:- Agent Assist for improving Service: Interact with an AI companion geared for your customer service agents, that provides instant information about the caller both before and during the conversation to enable a more personalised, KYC experience – leading to a CSAT uplift and ensuring your Call Centre SLAs are met.
- Agent Assist - Language neutralization for both Sales and Service: Last but not least: if your customer speaks one language and your service teams speak another, your AI companion’s many super-powers include translation and language neutralization services – enabling instant results to ensure the best possible experience on either side.
14:15 PM
Q&A and Feedback
During this session, participants can ask questions, seek clarifications, and explore tailored solutions for their specific challenges.Meet Our Hosts
REGISTER NOW
Register today for our exclusive event and discover how DRUID's AI can transform your business operations and drive measurable results.The Impact of AI-Driven Agents and Automation in Driving Customer Satisfaction
DRUID's AI Agents, AI Knowledgebases, and intelligent automation capabilities give users more self-service options, allowing customer support agents to focus on handling more complex customer interactions, improving the customer experience and driving revenue.
WHY IS IT IMPORTANT TO ATTEND THIS EVENT?
DRUID's Advanced AI Agents Capabilities
- Engineer Your Data for AI Readiness: Learn how to structure and unify your data for AI-driven insights, creating a foundation for smarter decision-making and operational efficiency.
- Automate Key Processes: Discover how AI-powered virtual assistants and RPA can automate complex, repetitive tasks such as inventory management, contract handling, and customer service, freeing up your teams for high-value activities.
- Drive Predictive Insights: Leverage AI to enhance forecasting, supply chain planning, customer & dealer management, predictive maintenance, and quality control, allowing you to stay ahead of business challenges.
- Optimize End-to-End Operations: Hear real-world examples of how businesses have used AI to streamline workflows, improve supply chain resilience, and optimize operations across departments
AI-Driven Agents are a type of artificial Intelligence technology that allows users to interact with business systems and trigger automated processes through spoken or written natural language to complete business tasks.
This is possible by using advanced Machine Learning, NLU (Natural Language Understanding), NLP (Natural Language Processing), interactive voice recognition, powerful integrations, data processing, and automation.
DRUID supports integration with multiple communications channels like customer webpages (websites, intranets) or mobile apps.
It also supports deployment in all popular conversational apps like WhatsApp, Facebook Messenger, Google Chat, WeChat, WeCom, Telegram, Microsoft Teams, Viber, Twilio, Instagram, Slack, Jira, Alexa, Kik, Line, Skype, and more.
It also supports voice integration with any business or telephony system. DRUID can even send SMS and email via SendGrid, SMTP, or any other service that connects via APIs or SMTP.
Recognized by Leading Analyst Firms
Thanks to our fast growth and strong value proposition for enterprise companies, DRUID has been recognized by leading analysts as an innovator and major contender in conversational AI and hyper-automation.
